Privacy Policy

We hereby inform you on our current policies and practices applicable to the processing of your personal data (the “Personal Data”) collected by PETRONAS Lubricants International Sdn. Bhd. (“PLISB”, “we”, or “us”) through the www.petronasexpertsolutions.com (the “Website”).

Data Controller

PLISB, with business address in Kuala Lumpur, Level 21 & 23, Tower 3, PETRONAS Twin Towers, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Wilayah Persekutuan, Malaysia.

Categories of Personal Data

The term Personal Data refers to the data you provide to PLISB through the Website. Such Personal Data include:

Browsing Data

The information systems and software procedures used to operate this Website acquire personal data as part of their standard functioning. The transmission of such data is an inherent feature of Internet communication protocols. This data category includes the IP addresses and/or the domain names of the computers and terminal equipment used by any user, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the users’ operating system and computer environment.

When you contact us through the Website, you may be required to provide us your personal data such as name, surname, address, phone number, and, at your own discretion, other information you decide to share with us, that we may collect from you.

We use cookies to collect personal information about our users. For more information about our use of cookies, you can consult our Cookie Policy.

Purposes of the Processing and Legal Basis

Purposes of the Processing:

Your Personal Data will be collected and processed exclusively for the following purposes:

Categories of Personal Data: Browsing Data

Purpose of the processing / How we use your Personal Data: To extract statistical information on service usage (most visited pages, visitors by time/date, geographical areas of origin, etc.) and to check functioning of the services.

Legal Basis: Legitimate interest of the data controller to analyse and improve the performance of its services and to prevent crimes and frauds.

Categories of Personal Data: Contact PLISB through the Website

Purpose of the processing / How we use your Personal Data: To provide you with efficient and customized services and/or to fulfill any request you may have.

Legal Basis: Consent

The submission of your Personal Data is not mandatory. Any refusal to provide the consent will not have any effect other than our inability to provide you the services and/or the information mentioned herein.

At any time, you have the right to withdraw your consent.

Data Retention

Data are retained as long as necessary for the performance of the services provided by the Website and to comply with legal obligations, to meet regulatory requirements, resolve disputes, maintain security, to prevent frauds and abuse.

Personal Data collected through the use of cookies shall be stored for a maximum period of six (6) months, after which these Personal Data are erased, unless you give a new consent pursuant to the opt-in mechanism proposed through the homepage.

Data Recipients

Your Personal Data are processed by PLISB personnel and, if necessary or functional to fulfilling the purposes indicated above, your Personal Data may be processed by third parties specifically appointed by us as data processors.

The categories of recipients to whom your Personal Data may be disclosed are the following:

third party appointed as data processors, such as IT providers;
public entities and authorities, exclusively for the purpose of fulfilling legal and regulatory obligation.

Under certain circumstances, your Personal Data may be transferred outside the EEA among PETRONAS Group’s companies or to third parties’ data processors. In such cases, we ensure that PLISB has adopted appropriate safeguards, including binding corporate rules or standard data protection clauses adopted by the EU Commission, in order to guarantee the data subjects with an adequate data protection.

Rights of the Data Subject

You have the right to obtain from us confirmation as to whether or not your Personal Data are being processed by us, and, where that is the case, you have the right to request us access to and rectification or erasure of the same or restriction of processing, and to object to processing, as well as the right to data portability, at any time. With respect to the right of data portability, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format and to request the transmission of those data to another controller without hindrance from the controller to which the personal data have been provided.

Supervisory Authority

In the event of a breach of applicable data protection laws you have also the right to file a complaint with the competent data protection authority.